Return or Refund

Return and Refund Policy

Effective Date: 16/12/24

Thank you for shopping at [Your Store Name]! We want you to be completely satisfied with your purchase. If you are not happy with your bag, our return and refund policy is here to help. Please read the policy below for more details on how to proceed with returns and refunds.

Returns

  1. Eligibility for Return
    • You can return your bags within 30 days of receiving your order for a full refund or exchange.
    • The bag must be unused, unworn, and in original condition (including tags, packaging, and any included accessories).
    • Some items, including personalized bags and sale items, may not be eligible for return. Please check individual product descriptions for details.
  2. How to Return Your Bag
    • To begin your return, please contact our customer service team at [email address or phone number].
    • Provide your order number and reason for return.
    • Once we receive your return request, we will send you detailed instructions on how to send the item back.
    • You are responsible for the cost of return shipping, unless the item is damaged, defective, or incorrect.
  3. Return Packaging
    • Please return your bag in the original packaging, or a suitable alternative, to prevent damage during the return process.
    • Ensure the bag is securely packed and retains its shape to avoid any harm during transit.

Refunds

  1. Processing Your Refund
    • After we receive and inspect the returned bag, we will notify you via email about the approval or rejection of your refund.
    • If approved, a refund will be issued to your original method of payment within 5-7 business days.
    • Please note that shipping charges are non-refundable, except in cases where we have made an error (e.g., sending a damaged or incorrect bag).
  2. Partial Refunds
    • If the returned bag shows signs of use (e.g., scuffs, stains) or is not in its original condition, we may issue a partial refund based on the condition of the item.
  3. Late or Missing Refunds
    • If you haven’t received your refund after 7 business days, please first check your bank or credit card statement.
    • If the refund is still not visible, please contact your bank or credit card company, as it may take some time before your refund is officially posted.
    • If you’ve done all of this and still haven’t received your refund, please get in touch with us at [customer service email/phone number].

Exchanges

If you’d prefer an exchange instead of a refund, we’re happy to accommodate, provided the bag you’d like to exchange for is in stock. Please follow the same process as a return to initiate your exchange, and once we process the return, you can place a new order.

Defective or Damaged Bags

  1. Defective or Incorrect Items
    • If your bag arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of receiving your order.
    • We will cover the cost of return shipping and provide you with a full refund, replacement, or store credit based on your preference.
    • Please include a photo of the damaged or incorrect item in your return request to speed up the process.
  2. Return Process for Defective Bags
    • If the bag is defective or damaged, we will send you a prepaid return shipping label and cover the shipping cost for the return.
    • Once the return is received, we will either issue a full refund or send you a replacement bag, depending on your preference.

Non-Returnable Items

For health and safety reasons, we cannot accept returns on the following items:

  • Personalized bags (e.g., bags with initials or custom embroidery)
  • Sale/clearance items
  • Bags that have been used or damaged (outside of manufacturer defects)

Shipping Costs

  • Shipping fees for returns and exchanges are non-refundable, unless the return is due to an error on our part (e.g., defective or incorrect items).
  • You are responsible for return shipping costs unless we have made a mistake with your order.

How to Contact Us

If you have any questions or need assistance with a return or refund, please feel free to reach out:

  • Email: [customer service email]
  • Phone: [customer service phone number]
  • Address: [Your Store Name]
    [Street Address]
    [City, State, ZIP Code]

We appreciate your business and hope you love your new bag! If you have any concerns, don’t hesitate to reach out—we’re here to help.

Note: This Return and Refund Policy may be updated or modified from time to time, so please check this page regularly for any changes.

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